Setting Up Rackspace In Outlook For Mac 2016

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  • Please click on the link below to set up your Rackspace Email on a desktop client (such as Microsoft® Outlook® or Mac® Mail) and on your mobile device (such as Iphones and Androids). You can either use the Email Help Tool to guide you through the set up process or use the instructions provided to enter your settings manually.
  • Export your contacts and calendar to a CSV and the email to a PST. DO NOT TRY TO MODIFY THE EXISTING EMAIL ACCOUNT. Create a new profile in Outlook for the new Rackspace email. You will end up breaking accessibility to the old Exchange email account. That data could be useful later on. Hosting with Rackspace.
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Outlook 2016 has stricter AutoDiscover requirements. You have to check and make sure you have the appropriate CNAME set up for Rackspace's Autodiscover. Once you have the CNAME in place you'll have to wait for your Outlook clients to recognize the change.

Pre-Flight Check

  • These instructions are intended specifically for setting up an email account in Microsoft Outlook 2016.
  • If these instructions don’t quite work for you, check out our tutorial on setting up other e-mail clients.
  • Not the right version of Microsoft Outlook? Check out How to Set up Email in Outlook 2013 or How To Set up Email on Microsoft Outlook 2010.

Outlook 2016 Configuration

Step #1: Add or Edit the Email Account

  1. To set up a new email account, click the File tab and then click Add Account.
  2. If you’re modifying the settings on an existing account already configured in Outlook, click on Account Settings and then click on Change settings for this account or set up more connections and skip ahead to Step #4: Modifying an Existing Account.

Step #2: Manual Setup for a New Email Account

Rackspace
  1. Select the radio button for Manual setup or additional server types.
  2. Then click Next.

Step #3: Select Email Account Type

Rackspace email setup outlook
  1. Select the radio button for POP or IMAP.
  2. And then click Next.

Step #4: Modifying an Existing Account

    1. If you’re editing an email account that already has been configured in Outlook, click on the account name and then click on the Change button. Otherwise, skip ahead to Step #5: Configure General Settings.
    2. WARNING:To avoid data loss, please use caution any time you change an email account’s connection type or delete an email account.Removing an email account from a mail client also will remove all messages associated with it on the device and, specifically for POP accounts that are not configured to retain mail on the server, there may be no way to recover those messages. If you have any doubt or questions, please contact Heroic Support® for guidance.
You cannot edit an existing email account to switch its account type from POP3 to IMAP or vice versa. To change the account type, you must add a new account of the desired type (POP3 or IMAP) per the Add or edit the email account instructions above. Adding a new account with a different connection type should not require you to delete the old one in most mail clients.

Step #5: Configure General Settings

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  • Your Name is your name as you want it to appear in emails that you send
  • Email Address should be the full email address
  • Account Type will be POP3 or IMAP, depending on your preference. For its ability to keep email in sync across multiple devices (desktop, laptop, phones and tablets), IMAP generally is recommended.
  • Incoming mail server
    • When using standard (non-SSL) settings, use mail.yourdomainname.com
    • When using secure (SSL) settings, use the server’s hostname (host.yourdomainname.com)
  • Outgoing mail server (SMTP)
    • When using standard (non-SSL) settings, use mail.yourdomainname.com
    • When using secure (SSL) settings, use the server’s hostname (host.yourdomainname.com)
  • Username is your full email address, not just the part before the at symbol.
  • Password is the email account password.
  • Require logon using Secure Password Authentication (SPA) must not be checked. SPA is not the same as SMTP authentication, which is used on cPanel servers.

Step #6: Configure Outgoing Server Settings

  1. Click the More Settings button, and select the Outgoing Server tab.
    • My outgoing server (SMTP) requires authentication should be checked
    • Use same settings as my incoming mail server should be enabled
    • Log on to incoming mail server before sending mail (POP3 only) should not be enabled. That setting applies only to servers configured to allow POP Before SMTP authentication, in which a successful login to retrieve mail allows a user from the same IP address to also send mail for a period of time. It is not compatible with servers requiring SMTP authentication.
  2. Now select the Advanced tab at the top of the More Settings window.

Step #7: Configure Ports and Encryption

  1. Fill in the Advanced settings using the images and instructions below.
  2. Once complete, click OK to return to the previous window.

Standard (Non-SSL) IMAP Settings

Standard (Non-SSL) POP3 Settings

  • Incoming server (IMAP) is port 143
  • Use the following type of encrypted connection is “None”
  • Outgoing server (SMTP) is port 25 (587 also can be used if needed)
  • Use the following type of encrypted connection is “None”
  • Incoming server (POP3) is port 110
  • This server requires an encrypted connection (SSL) is not checked
  • Outgoing server (SMTP) is port 25 (587 also can be used if needed)
  • Use the following type of encrypted connection is “None”

Secure (SSL/TLS) IMAP Settings

Secure (SSL/TLS) POP3 Settings

  • Incoming server (IMAP) is port 993
  • Use the following type of encrypted connection is “TLS”
  • Outgoing server (SMTP) is port 465
  • Use the following type of encrypted connection is “TLS”
  • Incoming server (POP3) is port 995
  • This server requires an encrypted connection (SSL) is checked
  • Outgoing server (SMTP) is port 465
  • Use the following type of encrypted connection is “TLS”
Server

Step #8: Test Settings

  1. Click the Next button to make a connection to the server and test the configuration.
  2. If you’re using SSL settings and your server has a self-signed (free) SSL certificate installed on the mail server, you may get a popup warning. If so, you will need to click the Yes button to accept the certificate and proceed. Alternatively, you may select View Certificate and then click Install Certificate on the next screen to install the certificate locally and prevent the notice on subsequent connections.
  3. Once you click Yes, Outlook will test the connection settings.
  4. When you see the success message, you’re ready to start using your email address with Outlook 2016.
A self-signed certificate uses the same level of encryption as a verified certificate, except that it is you who are verifying your server’s identity, rather than a third party. However, if you would prefer to use a third party verified SSL certificate to cover core services (cPanel/WHM, POP3, IMAP, SMTP, and FTP) on your server, you can find instructions for ordering and installing an SSL certificate at Install an SSL Certificate on a Domain using cPanel, and you’ll find a guide to installing your certificate on email and other core server services at Installing Service SSLs in cPanel. Should you find that you need any assistance, please feel free to contact a Heroic Support® technician who can assist with obtaining and installing an SSL from the vendor of your choice.

Bonus for IMAP Users: Choose Which Folders to Display in Outlook

Rackspace Email Settings For Outlook

When connecting to your email server using the IMAP protocol, you can choose the specific mail folders to which you wish to subscribe.To do so, right-click on your email account’s Inbox in Outlook 2016 (some older versions of Outlook may require you to right-click on the email address itself) and then select IMAP Folders from the popup list.In the IMAP Folders window, click on the Query

Setting Up Rackspace In Outlook For Mac 2016 Outlook

button in the top right of the window to get the current list of folders in your email account from your server.Once the list has downloaded from the server, you will see each of your account’s folders on the server listed in the Setting up rackspace in outlook for mac 2016 outlookAll

Rackspace Email Server Settings

tab, which should be selected by default, you will see a list of all the email folders in your account on the server. Folders to which you already are subscribed will appear with a folder icon, while folders to which you are not subscribed will have no icon next to their names.You can manage your folder subscriptions by clicking on the folder name in the All list and using the Subscribe or Unsubscribe buttons.Once you’ve finished making changes, click the Apply button and then select OK if needed. It will take a few moments for the folder list to update in your Mail pane.

Rackspace Exchange Setup Outlook 2016

When subscribing to filtered mail folders such as Spam or Junk, all the mail coming into those folders on the server also will be downloaded and synced to your selected local mail client as well. If you are using a metered Internet connection or have limited bandwidth, please be aware that the transfer of email does count toward your data usage. If you typically receive a large volume of such filtered mail, subscribing to spam and junk folders is not recommended. Please feel free to contact Heroic Support® if you need assistance filtering unwanted incoming mail.

Find Detailed Information in Our Knowledge Base

Learn how to create a new email address in cPanel at Creating Email Addresses in cPanel.Find instructions to set up your email account in any email client at How to Set up any Email Client.For detailed instructions to set up your email account in popular email clients, visit:
  • How to Set up Email in Outlook 2013
  • How to Set up Email in Outlook 2010
  • How to Set up Email in OS X 10.5
  • How To Set up Email on Android

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